Pitney Bowes Receives Connecticut Quality Improvement Award STAMFORD, Conn., OCTOBER 15, 2002 -- Pitney Bowes (NYSE: PBI) has received the Connecticut Quality Improvement Award (CQIA) silver Innovation Prize for enabling an electronic bill presentment and payment solution for its popular Postage by Phone® meter resetting service.

Developed by Pitney Bowes, Digital Document Delivery (D3™) is a software solution that enables Postage by Phone® meter resetting service to convert over one million paper-based customer statements and bills into an electronic format for delivery over the Internet. The initiative saves Pitney Bowes nearly one million dollars per year in paper, postage, customer service, and processing fees.

Since 1987, the state of Connecticut has recognized organizations that excel in managing quality improvement for business success and growth through this award program. This year the CQIA Partnership received 110 CQIA Innovation Prize applications from 60 diverse organizations in 36 cities and towns across the State.

The not-for-profit CQIA Partnership is a growing group of active business people, educators, health care executives and government officials concerned with improving the economic vitality of Connecticut. The three levels of CQIA awards - CQIA Innovation Prize, CT Breakthrough Quality Award, and CT Leadership Award - prepare organizations from Connecticut to compete for the prestigious Malcolm Baldrige National Quality Award for Performance Excellence.

For Pitney Bowes, a global leader in integrated mail and messaging, the award validates the benefits of digital document delivery. "Pitney Bowes takes great pride in our technology. None of our competitors use their own software to achieve the type of savings that we have achieved through the use of our D3 software solution," said Karl Schumacher, president of Pitney Bowes Document Messaging Technology.

According to Gartner, Inc. (NYSE: IT and ITB), 22 percent of the U.S. adult population will be using these applications by the end of 2002, up from 16 percent in 2001. At the end of 2005, the number of consumers using online account management and e-billing applications will have grown to 45 percent of the U.S. adult population.

Pitney Bowes Inc. is a $4.1 billion global provider of leading edge integrated mail and document management solutions headquartered in Stamford, Connecticut. Pitney Bowes is the company's global provider of premier solutions for the creation and distribution of efficient and effective documents in paper and digital form. More information is available at www.pitneybowes.com.

Media Contact:
Scott Gerschwer
Manager, Media Relations
203-739-3163
Scott.Gerschwer@pb.com