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For
Immediate Release
Pitney Bowes Awarded a U.S. Patent
for Separating Print Streams for
Physical and Digital Document Delivery
STAMFORD,
Conn., February 11, 2003 -- Pitney Bowes Inc. (NYSE:PBI)
is pleased to announce the issuance by the United States Patent
& Trademark Office of a key patent (US 6,483,599) in the
field of electronic bill payment and presentment (EBPP). The
patent describes a method of separating print stream data
into electronic and hard copy streams which can be implemented
by Pitney Bowes D3™ and StreamWeaver™ technology.
This proprietary technology allows companies to more efficiently
deliver electronic versions of hard copy bills to their customers.
"The ability to deliver output from existing legacy systems
across multiple output channels is the key to success for
companies interested in leveraging their current business
process while adopting digital presentment," said P.C.
McGrew of the McGrew+McDaniel Group, author of Wrestling Legacy
Data to the Web & Beyond: Practical Solutions for Managers
& Technicians. "The awarding of this patent confirms
that Pitney Bowes is a leader in the growing industries of
electronic presentment and payment and document-centered Customer
Relationship Management."
“Delivering
bills or statements according to your customers’ preference
is good customer relationship management and offers businesses
a substantial competitive advantage,” said Leslie Abi-Karam,
president of Pitney Bowes Document Messaging Technologies,
a business of Pitney Bowes that creates and distributes interactive,
mission-critical documents. “Pitney Bowes’ experience
with both print and electronic document delivery is a significant
advantage for our clients.”
According
to Gartner Research, by the end of 2005, the number of consumers
using e-billing applications will have grown to include 50
million adults.
For many
billers, older mainframe-based “legacy” systems
are used to generate print information in one of a variety
of formats called print streams. This information, along with
accompanying customer account information, is typically directed
to a high speed, high volume printer to generate the billing
document. Hard copy inserts, generally of an advertisement
or informational nature, are often included in the envelope.
Electronic
bill presentment and payment, the process by which companies
bill customers and receive payments electronically over the
Internet, has been found to be cost effective when legacy
systems are leveraged for the billing data and the hard copy
document is suppressed to maximize savings in postage and
paper.
Pitney
Bowes’ D3™ software supplies the means of receiving
the customers’ delivery preference through a simple
enrollment process. Based on that preference, Pitney Bowes
uses its industry leading StreamWeaver™ software to
separate the portion of the print stream designated for electronic
delivery while retaining the original print stream data untouched
for hard copy delivery.
The customer is notified by email that a document is available
for viewing. If the customer does not view the document within
a predetermined time the document is regenerated in hard copy
form and sent through the mail to ensure compliance with regulatory
statutes. Control and status data concerning the output is
made available to the sender throughout the process.
The biller
can track which particular inserts were sent to the customer,
which inserts generated a “click” and which inserts
generated an action for the purpose of campaign tracking and
Customer Relationship Management.
Copies
of this patent can be obtained from the U.S. patent and trademark
office at www.uspto.gov
or by visiting www.pbdmt.com.
Pitney
Bowes Inc. is a $4.1 billion global provider of integrated
mail and document management solutions headquartered in Stamford,
Conn. Pitney Bowes Document Messaging Technologies is the
company's global provider of premier solutions for the creation
and distribution of efficient and effective documents in paper
and digital form. More Information about Pitney Bowes is available
at www.pb.com.
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